Customer Service:
Monday-Thursday 7:30am-4:30pm, Friday 7:00am-4:00pm (PST)
California Warehouse Will-Call: 8:00am-4:00pm, Friday 8:00am-3:30pm (PST)
Virginia Warehouse Will-Call: 8:00am-4:00pm, Friday 8:00am-3:30pm (EST)

Index has a $10.00 minimum purchase order for our online store.

Index accepts VISA/Mastercard, American Express, and Store Credit in our online store. We do not accept PayPal.

Index manufactures and distributes products from both domestic and off-shore sources, while striving to remain domestic whenever possible. Index offers several types of certifications, including but not limited to: Manufacturer’s Certification, Certificates of Conformance, Berry and Lot Traceability Certifications. We are ISO 9001:2015, ITAR, & Berry Compliant, and can certify and cross reference most AN, MS, NAS and MIL product sku’s. For more information, please contact: sales@indexind.com

For qualified B2B customers, Index offers Net-30 payment terms. For more information or to apply for terms, please contact our Accounting Department: accounting@indexind.com

Index offers a highly competitive, tiered pricing model that covers the majority of our customer’s needs. If your needs exceed our end-column tier, please contact our sales department: sales@indexind.com

If you have a valid resale certification and would like to apply for tax exempt ordering, please email your cert to: sales@indexind.com. Upon receiving, we will update your store account and tax will be withheld from future orders.

Although our site was built to work with all major browsers, we've found that it performs at peak levels when using Chrome, Firefox, or Safari.

• Please review our return policy located in the Shipping & Returns link which can be found in the footer to see if your order qualifies for a return.
• If qualified, Login to your account at indexthermoplastics.com and navigate to “My Orders”
• Under the Action column, click “view” for the order in question
• When viewing the order, click “Request a Return” and complete the required information and submit your request.
• Once submitted a member of our team will be in contact with you regarding your request.

Yes, we offer international shipping to anywhere in the world subject to current US Regulations